I recently purchased a used car from Applewood Kia in Surrey, British Columbia. The treatment I have received from this dealership since purchasing the car has been appalling.
On Saturday, Sept. 12, I purchased a 2006 Chevy Cobalt SS from Applewood Kia. On Friday, Sept. 18, the clutch on the car went, making the car un-drivable. I had the car towed to Applewood, however the dealership was closed for the night so I left the car outside the lot and waited for the next day.
On Saturday morning I went back to to dealership and spoke to the person who sold me the car. He told me to talk to the service department. I went to the service dept. and explained the situation to them. The gentleman at the service desk was extremely helpful and friendly and within a half hour they had the car in the shop and confirmed that it needed a new clutch, and it would cost approx. $2100.00 to repair.
I then spoke to the sales manager, Manny, informed him what had happened and that I felt the dealership should do these repairs for me as there was probably less than 200km on the car since I had purchased it.
Manny immediately went on the defensive, suggesting that there was nothing wrong with the car when I bought it and that it must have been all my fault that the clutch went. I told him I didn't think this was the case and that the clutch must have been on verge of going when I bought it.
Manny told me to leave it with him and he would see what he could do. He said he may not know anything until the following Monday, but he would call me Saturday evening and let me know what was happening either way. I received no phone call on Saturday evening.
On Monday, Sept. 21, I waited until noon for a phone call from Manny but never received one. I then drove to the dealership and spoke to Manny personally. He told me that he had not had a chance to talk to the service manager, but he would do so today and get back to me by 5 pm. At 4:50 pm I had still not heard from Manny so I called him at the dealership. He told me that he still had not spoken to the service manager but he would do so immediately and get back to me in 10 minutes. That was last time I spoke to Manny. He never called me back and I have not heard from him since.
On Tuesday, Sept. 22, I again waited until noon for a phone call that never came. I again drove to the dealership hoping to speak to Manny. When I got there I was informed that it was Manny's day off so I spoke to his partner, sales manager Darren Perkins. I explained all that I had been through with Manny. He had no knowledge at all about the situation but told me he would investigate and get back to me as soon as possible. A few hours later Darren called me back and told me he had spoken to Manny and the service manager and they decided that the best they could do for me was to repair the car at dealer cost which was approx. $1700.00. I told him that I did not think this was fair, especially after the way I had been treated the last 3 days, but he said it was the best they could do.
I asked him if there was someone else higher up I could speak to. He said that I could speak to Troy, who is the GM. I told Darren that I would like to speak to Troy and he told me that he did not have his number handy but he would call me right back with the number. I have not heard from Darren since and I don't expect that I ever will.
I have purchased many cars over the years and never have I been treated the way I have from this dealership. On 3 different occasions I was told by Manny he would call me back and never did. Darren also said he would call me back and never did. This has now gone on for 4 days and in my eyes nothing has been resolved.
I can not imagine that Kia wants their dealership represented this way.
I hope this gets my message through
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